To provide affordable debt collection services to creditors while providing consumers with the best possible experience. To guide our clients and consumers to amicable account resolutions that result in growth for our clients and financial wellness for our consumers.
We take responsibility for our actions and accept ownership of the outcomes, rewards, and/or consequences of these actions. We honor our commitments and always strive for the highest quality. We are solution-focused and goal-directed; we are not afraid to take informed and responsible risks.
We are visionary yet realistic in setting direction, leading by example, and involving our teams. We maintain the highest standards of compliance, performance, and behavior in all aspects of our business relationships. We believe that our reputation is our most valuable asset.
Our leadership promotes an open environment in which any suggestion, idea, issue, or question is received with respect and courtesy and given appropriate attention. We believe in the power of informed associates and share pertinent and important information in an open, accurate, and timely manner.
We strive to exceed our clients’ expectations by delivering innovative and effective solutions. We encourage service excellence by recognizing and rewarding superior performance. We are steadfast in our unwavering pursuit of excellence.
We encourage individual and team growth while respecting our differences. We share ideas and skills across functions and departments and encourage joint efforts toward common goals. We leverage our team’s combined efforts as appropriate to deliver added value for our clients, their customers, and our associates.